Refund Policy | Urban Purohit
Effective Date: July 2026
At Urban Purohit, we strive to provide authentic Vedic Puja services through experienced and verified Vedic Purohits. As our services involve advance scheduling, priest availability, and ritual preparations, this Refund Policy explains the conditions under which refunds, cancellations, and rescheduling requests are handled.
By booking a Puja or any service through Urban Purohit, you agree to the terms of this Refund Policy.
1. Booking Cancellation by Customer
- Cancellation requests made more than 48 hours before the scheduled Puja may be eligible for a partial or full refund depending on the preparations already completed.
- Cancellation requests made within 48 hours of the scheduled Puja may not be eligible for a refund.
- Same-day cancellations are generally considered non-refundable.
2. Cancellation by Urban Purohit
If Urban Purohit is unable to provide the booked service due to unavoidable circumstances, including priest unavailability or operational reasons, customers may choose either a full refund or free rescheduling based on availability.
3. Rescheduling
Customers may request to reschedule their Puja depending on the availability of the assigned Vedic Purohit.
Rescheduling requests should preferably be submitted at least 48 hours before the scheduled Puja to avoid cancellation charges.
4. Non-Refundable Situations
- Customer fails to attend the scheduled Puja.
- Incorrect booking details are provided by the customer.
- Delay or cancellation caused by the customer.
- The Puja or ritual has already been successfully completed.
- Customized Puja Samagri, special arrangements, or travel expenses have already been incurred.
5. Digital Services
Consultations, Muhurat guidance, astrology-related advice, or any digital services provided by Urban Purohit become non-refundable once the service has been delivered.
6. Processing Refunds
Approved refunds will be processed using the original payment method. Refunds are generally completed within 5–10 business days, depending on your payment provider or banking institution.
7. Payment Gateway Charges
Applicable payment gateway charges, taxes, bank charges, or transaction processing fees may be deducted from the refundable amount wherever applicable.
8. Force Majeure
Urban Purohit shall not be held responsible for delays, cancellations, or service interruptions caused by circumstances beyond reasonable control, including natural disasters, government restrictions, severe weather conditions, pandemics, public emergencies, technical failures, transportation issues, or any other unforeseen events.
Whenever possible, we will make reasonable efforts to reschedule the Puja at a mutually convenient date and time.
9. Contact for Refund Requests
For any refund, cancellation, or rescheduling requests, please contact us using the details below:
- Urban Purohit
- Phone: +91 9412875531
- Service Area: Pan India
Email: purohiturban@gmail.com
Website: https://urbanpurohit.com
10. Policy Updates
Urban Purohit reserves the right to update or modify this Refund Policy at any time without prior notice. Any revisions will be published on this page along with the updated effective date.
By continuing to use our website and services after any changes, you agree to the revised Refund Policy.
Thank you for choosing Urban Purohit.